Rabkin Simon W, Frein Mark
Division of Cardiology, University of British Columbia, 9th Floor 2775 Laurel St., Vancouver, BC V5Z 1M9, Canada.
Healthcare (Basel). 2021 Aug 31;9(9):1136. doi: 10.3390/healthcare9091136.
Many health care organizations struggle and often do not succeed to be high-performance organizations that are not only efficient and effective but also enjoyable places to work. This review focuses on the physician and organizational roles in limiting achievement of a high-performance team in health care organizations. Ten dimensions were constructed and a number of competencies and metrics were highlighted to overcome the failures to: (i) Ensure that the goals, purpose, mission and vision are clearly defined; (ii) establish a supportive organizational structure that encourages high performance of teams; (iii) ensure outstanding physician leadership, performance, goal attainment; and (iv) recognize that medical team leaders are vulnerable to the abuses of personal power or may create a culture of intimidation/fear and a toxic work culture; (v) select a good team and team members-team members who like to work in teams or are willing and able to learn how to work in a team and ensure a well-balanced team composition; (vi) establish optimal team composition, individual roles and dynamics, and clear roles for members of the team; (vii) establish psychological safe environment for team members; (viii) address and resolve interpersonal conflicts in teams; (xi) ensure good health and well-being of the medical staff; (x) ensure physician engagement with the organization. Addressing each of these dimensions with the specific solutions outlined should overcome the constraints to achieving high-performance teams for physicians in health care organizations.
许多医疗保健组织都在努力,但往往未能成功成为高效能组织,这些组织不仅要高效且有效,还要成为令人愉快的工作场所。本综述聚焦于医疗保健组织中限制实现高效能团队的医生和组织角色。构建了十个维度,并突出了一些能力和指标,以克服在以下方面的不足:(i)确保目标、宗旨、使命和愿景明确界定;(ii)建立支持性的组织结构以鼓励团队的高效表现;(iii)确保卓越的医生领导力、绩效和目标达成;(iv)认识到医疗团队领导者容易滥用个人权力,或可能营造一种恐吓/恐惧的文化以及有害的工作文化;(v)挑选优秀的团队和团队成员——喜欢在团队中工作或愿意且能够学习如何在团队中工作的成员,并确保团队构成均衡;(vi)建立最佳的团队构成、个人角色和动态关系,以及明确团队成员的角色;(vii)为团队成员建立心理安全的环境;(viii)处理和解决团队中的人际冲突;(ix)确保医务人员的健康和福祉;(x)确保医生对组织的参与度。通过概述的具体解决方案来处理这些维度中的每一个,应该能够克服医疗保健组织中医生实现高效能团队的限制因素。