Winship Kathy, Lee Selina Toy
School of Social Welfare, University of California, Berkeley, California 94720, USA.
J Evid Based Soc Work. 2012;9(1-2):68-86. doi: 10.1080/15433714.2012.636313.
Following a difficult period of service provision, an agency determined that drastic changes were needed to improve agency-wide capacity and functioning. The agency engaged in an organizational level self-assessment aimed at identifying areas for improvement and beginning work towards determining professional standards for service. Results of this organizational self-assessment paved the way for pursuing accreditation of its services, and the agency became the first public agency in its state to be accredited by the Council on Accreditation in all eligible services. This case study describes this agency's efforts in engaging in an organizational self-assessment, the analysis and codification of their practices, and their eventual development of a systematized process for capturing, evaluating and improving practice.
在经历了一段艰难的服务提供期后，一家机构认定需要进行大刀阔斧的变革，以提高全机构的能力和运作水平。该机构进行了一次组织层面的自我评估，旨在找出需要改进的领域，并着手确定服务的专业标准。这次组织自我评估的结果为寻求其服务的认证铺平了道路，该机构成为本州首个在所有符合条件的服务领域获得认证委员会认证的公共机构。本案例研究描述了该机构在进行组织自我评估、分析和编纂其做法，以及最终开发一个用于记录、评估和改进实践的系统化流程方面所做的努力。
