Harrison Lindsay
School of Social Welfare, University of California, Berkeley, California 94720, USA.
J Evid Based Soc Work. 2012;9(1-2):160-73. doi: 10.1080/15433714.2012.636322.
The Director needed accessible data on critical program areas in order to monitor changes presenting potential negative impacts. The Research, Evaluation and Planning division spearheaded the Dashboard featuring the seven program areas (Employment & Eligibility, Child Welfare Services, Mental Health, Public Health, Older Disabled Adult Services, Substance Abuse, and the Special Investigations Bureau), and three administrative units. Deputy Directors specified several key areas that their divisions were mandated to report or viewed as important for monitoring. The Dashboard enables Directors to communicate internally and externally about program results, strengths and growth areas, as well as track progress in relationship to strategic plan initiatives and intervene in areas needing improvement. Executive team members identify critical areas for improvement and the Assistant Director for Research and Evaluation implements corrective action through the Quality Assurance Committee. Agency lessons relate to the importance of automation, data interpretation, and team members' understanding of the indicators, related practice strategies, and contextual factors.
主任需要关键项目领域的可获取数据，以便监测呈现潜在负面影响的变化。研究、评估与规划部门牵头制作了展示七个项目领域（就业与资格、儿童福利服务、心理健康、公共卫生、老年残疾成人服务、药物滥用以及特别调查局）和三个行政单位的仪表板。副主任们明确了其部门必须报告或视为对监测很重要的几个关键领域。该仪表板使主任们能够在内部和外部就项目成果、优势和增长领域进行沟通，以及跟踪与战略计划举措相关的进展，并在需要改进的领域进行干预。执行团队成员确定关键的改进领域，研究与评估助理主任通过质量保证委员会实施纠正措施。机构经验教训涉及自动化、数据解读以及团队成员对指标、相关实践策略和背景因素的理解的重要性。
