Winship Kathy
Bay Area Social Services Consortium and School of Social Welfare, University of California, Berkeley, California 94720, USA.
J Evid Based Soc Work. 2012;9(1-2):19-26. doi: 10.1080/15433714.2012.636306.
Despite access to a comprehensive administrative database that would allow for timely data retrieval and utilization, regular use of data to inform service provision remained infrequent at one children and family services agency. To address this issue, a research and evaluation manager was hired to facilitate regular data use and evidence-informed service provision. This led to a shift in agency culture that moved from viewing data collection as a burden and threat, to now valuing data as a powerful tool for improving programs and outcomes for children and families. This case study presents the experiences of this agency, describing the process by which the research and evaluation manager was hired, how data are now used by the agency, significant changes resulting from the agency's new data use practices, and perspectives of the evaluator and staff on data use and changes in agency culture.
尽管可以使用一个全面的行政数据库，以便及时检索和利用数据，但在一家儿童和家庭服务机构中，定期使用数据为服务提供提供信息的情况仍然很少见。为了解决这个问题，该机构聘请了一位研究与评估经理，以促进数据的定期使用和基于证据的服务提供。这导致了机构文化的转变，从将数据收集视为一种负担和威胁，转变为现在将数据视为改善儿童和家庭项目及成果的有力工具。本案例研究介绍了该机构的经验，描述了聘请研究与评估经理的过程、该机构现在如何使用数据、机构新的数据使用做法带来的重大变化，以及评估人员和工作人员对数据使用和机构文化变化的看法。
