Kaiser Permanente, Denver, USA.
J Psychosom Obstet Gynaecol. 2012 Jun;33(2):37-44. doi: 10.3109/0167482X.2012.658464.
Patient satisfaction is frequently used to evaluate the quality of medical care and to guide the development of health care services. Improved satisfaction is a goal recommended by the Institute of Medicine and the government of the United Kingdom for health care reform. During the perinatal period, dynamic changes in physical and psychological state impose unique challenges in the assessment of satisfaction. This article reviews the measurement of satisfaction with care, together with factors that may influence satisfaction and its measurement during the perinatal period. Recommendations are also provided for further research and development of satisfaction instruments and potential interventions to improve satisfaction with perinatal care.
患者满意度常用于评估医疗服务质量，并为医疗保健服务的发展提供指导。改善满意度是美国医学研究所和英国政府推荐的医疗改革目标。在围产期，身体和心理状态的动态变化给满意度评估带来了独特的挑战。本文回顾了对护理满意度的测量，以及可能影响围产期满意度及其测量的因素。还为进一步研究和开发满意度工具以及提高围产期护理满意度的潜在干预措施提供了建议。
