Department of Nursing, University of Ibadan, Nigeria, NG.
Ann Glob Health. 2018 Apr 30;84(1):36-46. doi: 10.29024/aogh.10.
Patient satisfaction has been identified as a major index in the assessment of quality of healthcare globally. Mothers judge the quality of perinatal care received based on their satisfaction with the services provided, thus influencing their utilization of the available health facilities. There is currently a dearth of literature on users' satisfaction of services rendered at the primary level of care, which is the first port of call to the health system aimed at serving majority of the populace.
The study was set out to investigate maternal satisfaction with perinatal care received in selected primary health centres in Ibadan.
The study was a cross-sectional survey involving 66 women receiving postpartum care from five randomly selected primary health centres in Ibadan north-west local government using a 72-itemed questionnaire with p < 0.05.
The majority of the respondents (98.5%) perceived the perinatal care they received as high quality, and 94% and 98% were satisfied with services and facilities used for their care, respectively. Identified causes of dissatisfaction included dirty hospital environment, inadequate water supply and hospital facilities, distance of hospital location, cost of materials, time wasting, inadequate staffing and poor attitude, and verbal and physical abuse. An association exists between maternal satisfaction with quality of care and future intention for subsequent utilization (χ2 = 13.306; p = 0.0001).
The overall maternal satisfaction on the perinatal care provided was perceived as very good. However, few domains of dissatisfaction were identified that would need to be addressed by healthcare professionals and policymakers to sustain and improve utilization of orthodox health care services amongst mothers, thereby contributing to achieving the third Sustainable Development Goal.
患者满意度已被确定为全球医疗保健质量评估的主要指标之一。母亲根据对所提供服务的满意度来评判围产期护理的质量，从而影响她们对现有卫生设施的利用。目前，关于初级保健服务使用者满意度的文献很少，而初级保健是卫生系统的第一个服务点，旨在为大多数民众提供服务。
本研究旨在调查伊巴丹选定初级保健中心产妇对围产期护理的满意度。
本研究是一项横断面调查，涉及伊巴丹西北地方政府五个随机选择的初级保健中心的 66 名产后护理妇女，使用 72 项问卷，p < 0.05。
大多数受访者（98.5%）认为他们所接受的围产期护理质量很高，94%和 98%分别对服务和用于护理的设施感到满意。不满意的原因包括医院环境脏、供水和医院设施不足、医院位置远、材料成本高、浪费时间、人员配备不足和态度差、言语和身体虐待。产妇对护理质量的满意度与未来继续利用的意愿之间存在关联（χ2 = 13.306；p = 0.0001）。
总体而言，产妇对提供的围产期护理满意度被认为非常好。然而，确定了一些不满领域，需要医疗保健专业人员和政策制定者加以解决，以维持和改善母亲对正统医疗保健服务的利用，从而有助于实现第三个可持续发展目标。
