Ohme Rafal, Matukin Michal
Warsaw School of Social Sciences and Humanities, Poland.
IEEE Pulse. 2012 May-Jun;3(3):28-33. doi: 10.1109/MPUL.2012.2189169.
It is important for the marketing industry to better understand the role of the unconscious and emotions in advertising communication and shopping behavior. Yet, traditional consumer research is not enough for such a purpose. Conventional paper-and-pencil or verbal declarations favor conscious pragmatism and functionality as the principles underlying consumer decisions and motives. These approaches should be combined with an emerging discipline (consumer neuroscience or neuromarketing) to examine the brain and its functioning in the context of consumer choices. It has been widely acknowledged that patterns of brain activity are closely related to consumers cognition and behavior. Thus, the analysis of consumers neurophysiology may increase the understanding of how consumers process incoming information and how they use their memory and react emotionally (See "Three Types of Brain Wave Research on TV Advertisements"): Moreover, as the majority of consumer mental processes occur below the level of conscious awareness, observations of the brain reactions enable researchers to reach the very core (which is consciously inaccessible) foundations of consumer decisions, emotions, motivations, and preferences.
对于营销行业来说,更好地理解潜意识和情感在广告传播与购物行为中的作用非常重要。然而,传统的消费者研究不足以实现这一目的。传统的纸笔测试或口头陈述倾向于将有意识的实用主义和功能性作为消费者决策和动机的基本原则。这些方法应与一门新兴学科(消费者神经科学或神经营销学)相结合,以研究大脑及其在消费者选择背景下的功能。人们普遍认为,大脑活动模式与消费者的认知和行为密切相关。因此,对消费者神经生理学的分析可能会增进我们对消费者如何处理传入信息、如何运用记忆以及如何做出情感反应的理解(见《关于电视广告的三种脑电波研究》)。此外,由于大多数消费者心理过程发生在意识觉知水平之下,对大脑反应的观察使研究人员能够触及消费者决策、情感、动机和偏好的核心基础(而这是意识无法触及的)。