Alvino Letizia, Pavone Luigi, Abhishta Abhishta, Robben Henry
Center for Marketing and Supply Chain Management, Nyenrode Business University, Breuklen, Netherlands.
Neuromed, Mediterranean Neurological Institute, Isernia, Italy.
Front Neurosci. 2020 Dec 3;14:577666. doi: 10.3389/fnins.2020.577666. eCollection 2020.
The use of neuroscience tools to study consumer behavior and the decision making process in marketing has improved our understanding of cognitive, neuronal, and emotional mechanisms related to marketing-relevant behavior. However, knowledge about neuroscience tools that are used in consumer neuroscience research is scattered. In this article, we present the results of a literature review that aims to provide an overview of the available consumer neuroscience tools and classifies them according to their characteristics. We analyse a total of 219 full-texts in the area of consumer neuroscience. Our findings suggest that there are seven tools that are currently used in consumer neuroscience research. In particular, electroencephalography (EEG) and eye tracking (ET) are the most commonly used tools in the field. We also find that consumer neuroscience tools are used to study consumer preferences and behaviors in different marketing domains such as advertising, branding, online experience, pricing, product development and product experience. Finally, we identify two ready-to-use platforms, namely iMotions and GRAIL that can help in integrating the measurements of different consumer neuroscience tools simultaneously. Measuring brain activity and physiological responses on a common platform could help by (1) reducing time and costs for experiments and (2) linking cognitive and emotional aspects with neuronal processes. Overall, this article provides relevant input in setting directions for future research and for business applications in consumer neuroscience. We hope that this study will provide help to researchers and practitioners in identifying available, non-invasive and useful tools to study consumer behavior.
运用神经科学工具来研究消费者行为以及营销中的决策过程,增进了我们对与营销相关行为的认知、神经元和情感机制的理解。然而,关于消费者神经科学研究中所使用的神经科学工具的知识较为零散。在本文中,我们呈现了一项文献综述的结果,旨在概述现有的消费者神经科学工具,并根据其特点对它们进行分类。我们总共分析了消费者神经科学领域的219篇全文。我们的研究结果表明,目前消费者神经科学研究中使用的工具有七种。特别是,脑电图(EEG)和眼动追踪(ET)是该领域最常用的工具。我们还发现,消费者神经科学工具被用于研究不同营销领域中的消费者偏好和行为,如广告、品牌塑造、在线体验、定价、产品开发和产品体验。最后,我们确定了两个现成可用的平台,即iMotions和GRAIL,它们有助于同时整合不同消费者神经科学工具的测量结果。在一个通用平台上测量大脑活动和生理反应可能会有帮助,原因如下:(1)减少实验的时间和成本;(2)将认知和情感方面与神经元过程联系起来。总体而言,本文为消费者神经科学的未来研究方向和商业应用提供了相关的参考依据。我们希望这项研究将有助于研究人员和从业者识别用于研究消费者行为的可用、非侵入性且有用的工具。
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