Department of Molecular Medicine, Sapienza University of Rome, Viale Regina Elena, 291, 00161 Rome, Italy.
BrainSigns Srl, Via Sesto Celere 7/c, 00152 Rome, Italy.
Comput Intell Neurosci. 2019 Sep 18;2019:1976847. doi: 10.1155/2019/1976847. eCollection 2019.
The new technological advances achieved during the last decade allowed the scientific community to investigate and employ neurophysiological measures not only for research purposes but also for the study of human behaviour in real and daily life situations. The aim of this review is to understand how and whether neuroscientific technologies can be effectively employed to better understand the human behaviour in real decision-making contexts. To do so, firstly, we will describe the historical development of neuromarketing and its main applications in assessing the sensory perceptions of some marketing and advertising stimuli. Then, we will describe the main neuroscientific tools available for such kind of investigations (e.g., measuring the cerebral electrical or hemodynamic activity, the eye movements, and the psychometric responses). Also, this review will present different brain measurement techniques, along with their pros and cons, and the main cerebral indexes linked to the specific mental states of interest (used in most of the neuromarketing research). Such indexes have been supported by adequate validations from the scientific community and are largely employed in neuromarketing research. This review will also discuss a series of papers that present different neuromarketing applications, such us in-store choices and retail, services, pricing, brand perception, web usability, neuropolitics, evaluation of the food and wine taste, and aesthetic perception of artworks. Furthermore, this work will face the ethical issues arisen on the use of these tools for the evaluation of the human behaviour during decision-making tasks. In conclusion, the main challenges that neuromarketing is going to face, as well as future directions and possible scenarios that could be derived by the use of neuroscience in the marketing field, will be identified and discussed.
在过去的十年中,新的技术进步使得科学界不仅能够研究和利用神经生理学测量,还能够研究和利用人类在真实和日常生活情境中的行为。本文旨在探讨神经科学技术如何以及是否可以有效地用于更好地理解人类在真实决策情境中的行为。为此,首先,我们将描述神经营销的历史发展及其在评估某些营销和广告刺激的感官感知方面的主要应用。然后,我们将描述可用于此类研究的主要神经科学工具(例如,测量大脑的电或血液动力学活动、眼球运动和心理测量反应)。此外,本综述将介绍不同的大脑测量技术,以及它们的优缺点,以及与特定心理状态相关的主要大脑指标(在大多数神经营销研究中使用)。这些指标已经得到科学界的充分验证,并在神经营销研究中得到广泛应用。本文还将讨论一系列论文,介绍了不同的神经营销应用,如店内选择和零售、服务、定价、品牌认知、网页可用性、神经政治、食品和葡萄酒品尝评估以及艺术品美学感知。此外,本文还将探讨在评估人类在决策任务中的行为时使用这些工具所引发的伦理问题。总之,本文将确定并讨论神经营销将面临的主要挑战,以及未来的方向和可能的情景,这些都将来自于神经科学在营销领域的应用。