Baker R
Department of Epidemiology and Community Medicine, University of Bristol.
Br J Gen Pract. 1990 Dec;40(341):487-90.
The assessment of patient satisfaction has become an important concern in the evaluation of health services. Measures of satisfaction must be valid and reliable if they are to be used widely. This paper reports the development of a new questionnaire to assess patients' satisfaction with consultations together with initial tests of the questionnaire's reliability and validity. Principal components analysis of the patients' assessments of care revealed three factors of satisfaction: the professional aspects of the consultation, the depth of the patient's relationship with the doctor, and the perceived length of the consultation. The consultation satisfaction questionnaire is reliable under the conditions of this study and may have a role in research, medical education and audit.
患者满意度评估已成为卫生服务评价中的一个重要关注点。如果要广泛使用满意度测量方法，那么这些方法必须有效且可靠。本文报告了一种用于评估患者对会诊满意度的新问卷的开发情况，以及该问卷可靠性和有效性的初步测试。对患者护理评估进行主成分分析，揭示了三个满意度因素：会诊的专业方面、患者与医生关系的深度以及感知到的会诊时长。在本研究条件下，会诊满意度问卷是可靠的，并且可能在研究、医学教育和审核中发挥作用。
