Goodall Jack William, Katira Ravish
Integrated Medical Trainee St. Helens and Knowsley Hospitals NHS Trust, Whiston Hospital, Warrington Road, Rainhill, Prescot, L35 5DR.
Consultant Cardiologist St. Helens and Knowsley Hospitals NHS Trust, Whiston Hospital, Warrington Road, Rainhill, Prescot, L35 5DR.
Br J Cardiol. 2022 Nov 29;29(4):39. doi: 10.5837/bjc.2022.039. eCollection 2022.
The COVID-19 pandemic required a radical change in healthcare delivery methods, including the remote delivery of many outpatient services. We aimed to understand patient satisfaction with telephone consultations. Patients who had undergone a cardiology telephone consultation between 24 February and 19 July 2021 were asked to complete a survey. The survey assessed their satisfaction with the consultation and their preference between remote and face-to-face consultation. The 56 responses demonstrated high levels of satisfaction with 56% agreeing they were "completely satisfied" with the consultation compared with 5% who disagreed. However, 63% would have preferred a face-to-face appointment compared with 22% preferring a telephone consultation. No patterns were observed that might help to guide who should be offered the different modalities of consultation; to maximise patient satisfaction a flexible and individualised approach is likely to be required.
新冠疫情要求医疗服务提供方式发生彻底改变，包括许多门诊服务的远程提供。我们旨在了解患者对电话咨询的满意度。2021年2月24日至7月19日期间接受过心脏病学电话咨询的患者被要求完成一项调查。该调查评估了他们对咨询的满意度以及他们对远程咨询和面对面咨询的偏好。56份回复显示出高度的满意度，56%的人表示对咨询“完全满意”，而不同意的人占5%。然而，63%的人更喜欢面对面预约，相比之下，22%的人更喜欢电话咨询。未观察到有助于指导哪些人应接受不同咨询方式的模式；为了最大限度提高患者满意度，可能需要采取灵活且个性化的方法。
