Department of Psychiatry and Psychotherapy, Charité - University Medicine Berlin, CCM, Charitéplatz 1, 10117 Berlin, Germany.
Eur Psychiatry. 2012 Jun;27 Suppl 2:S56-62. doi: 10.1016/S0924-9338(12)75709-7.
The number of immigrants using health services has increased across Europe. For assessing and improving the quality of care provided for immigrants, information is required on how many immigrants use services, what interpreting services are provided and whether staff members are from immigrant groups.
Structured interviews were conducted with 15 health services (9 primary care, 3 emergency departments, 3 mental health) located in areas with high immigrant populations in each of 16 European countries (n=240). Responses were collected on the availability of data on service use by immigrant patients, the provision of interpreting services and immigrant staff members.
Data on service use by immigrants were recorded by only 15% of services. More than 40% of services did not provide any form of interpreting service and 54% of the services reported having no immigrant staff. Mental health services were more likely to use direct interpreting services, and both mental health and emergency services were more likely to have immigrant staff members.
For assessing and improving the quality of care provided for immigrants, there is a need to improve the availability of data on service use by immigrants in health services throughout Europe and to provide more consistent access to interpreting services.
在整个欧洲，使用医疗服务的移民人数有所增加。为了评估和提高向移民提供的医疗服务质量，需要了解有多少移民使用服务、提供了哪些口译服务以及员工是否来自移民群体。
在 16 个欧洲国家的每个国家中，在移民人口较多的地区，对 15 个卫生服务机构（9 个初级保健、3 个急诊部门、3 个心理健康）进行了结构访谈（n=240）。受访者提供了有关移民患者使用服务的数据、口译服务的提供情况以及移民员工的可用性。
只有 15%的服务记录了移民使用服务的数据。超过 40%的服务没有提供任何形式的口译服务，54%的服务报告没有移民员工。心理健康服务更有可能使用直接口译服务，心理健康和急诊服务更有可能有移民员工。
为了评估和提高向移民提供的医疗服务质量，需要改善整个欧洲卫生服务中关于移民使用服务的数据的可用性，并提供更一致的口译服务。
