Bjørnes Charlotte D, Cummings Elizabeth, Nøhr Christian
Department of Development and Planning, Aalborg University, Denmark.
Stud Health Technol Inform. 2012;180:452-6.
Based on a clinical intervention study this paper adds to the significance of users involvement in design processes and substantiate the potential of online, flexible health informatics tools as useful components to accommodate organizational changes that short stay treatment demands. A dialogue-based web application was designed and implemented to accommodate patients' information and communication needs in short stay hospital settings. To ensure the system meet the patients' needs, both patients and healthcare professionals were involved in the design process by applying various participatory methods. Contextualization of the new application was also central in all phases to ensure a focus not only on the technology itself, but also the way it is used and in which relations and contexts. In evaluation of the tool, the patients' descriptions as user substantiate that the use of Internet applications can expand the time for dialogue between the individual patient and healthcare professionals. The patients experience being partners in an on going dialogue, and thereby are empowered, e.g. in managing their care even at home, as these dialogues generate individualized information.
基于一项临床干预研究，本文进一步强调了用户参与设计过程的重要性，并证实了在线灵活健康信息工具作为适应短期住院治疗需求的组织变革有用组成部分的潜力。设计并实施了一个基于对话的网络应用程序，以满足短期住院医院环境中患者的信息和沟通需求。为确保系统满足患者需求，通过应用各种参与式方法，让患者和医疗专业人员都参与到设计过程中。新应用程序的情境化在所有阶段也都很关键，以确保不仅关注技术本身，还关注其使用方式以及所处的关系和情境。在对该工具的评估中，患者作为用户的描述证实，互联网应用程序的使用可以延长个体患者与医疗专业人员之间的对话时间。患者体验到自己是持续对话中的伙伴，从而获得了权力，例如即使在家中也能管理自己的护理，因为这些对话会产生个性化信息。
