Department of Development and Planning, Danish Centre for Health Informatics, Aalborg University, Vestre Havnepromenade 5 1, sal, DK-9000, Aalborg, Denmark.
BMC Med Inform Decis Mak. 2012 Sep 4;12:96. doi: 10.1186/1472-6947-12-96.
In today's short stay hospital settings the contact time for patients is reduced. However, it seems to be more important for the patients that the healthcare professionals are easy to get in contact with during the whole course of treatment, and to have the opportunity to exchange information, as a basis for obtaining individualized information and support. Therefore, the aim was to explore the ability of a dialogue-based application to contribute to accessibility of the healthcare professionals and exchangeability of information.
An application for online written and asynchronous contacts was developed, implemented in clinical practice, and evaluated. The qualitative effect of the online contact was explored using a Web-based survey comprised of open-ended questions.
Patients valued the online contacts and experienced feelings of partnership in dialogue, in a flexible and calm environment, which supported their ability to be active partners and feelings of freedom and security.
The online asynchronous written environment can contribute to accessibility and exchangeability, and add new possibilities for dialogues from which the patients can benefit. The individualized information obtained via online contact empowers the patients. The Internet-based contacts are a way to differentiate and expand the possibilities for contacts outside the few scheduled face-to-face hospital contacts.
在当今的短期住院治疗环境中，患者的接触时间减少了。然而，对于患者来说，医疗保健专业人员在整个治疗过程中更容易联系，并有机会交流信息，作为获取个性化信息和支持的基础，这似乎更为重要。因此，目的是探讨基于对话的应用程序在促进医疗保健专业人员的可及性和信息可交换性方面的作用。
开发了一种用于在线书面和异步联系的应用程序，并将其在临床实践中实施和评估。使用基于 Web 的调查，其中包含开放式问题，探索了在线联系的定性效果。
患者重视在线联系，并在灵活和冷静的环境中体验到对话中的伙伴关系感，这支持了他们作为积极伙伴的能力，以及自由和安全感。
在线异步书面环境有助于可及性和信息可交换性，并为对话提供新的可能性，使患者受益。通过在线联系获得的个性化信息赋予患者权力。基于互联网的联系是区分和扩展除少数计划中的面对面医院联系之外的联系可能性的一种方式。
