Kang Sin-Hwa, Gratch Jonathan
Institute for Creative Technologies, University of Southern California, Playa Vista, CA, USA.
Stud Health Technol Inform. 2012;181:202-6.
In this paper, we describe our findings from research designed to explore the effect of virtual human counselors' self-disclosure using intimate human back stories on real human clients' social responses in psychological counseling sessions. To investigate this subject, we designed an experiment involving two conditions of the counselors' self-disclosure: human back stories and computer back stories. We then measured socially anxious users' verbal self-disclosure. The results demonstrated that highly anxious users revealed personal information more than less anxious users when they interacted with virtual counselors who disclosed intimate information about themselves using human back stories. Furthermore, we found that greater inclination toward facilitated self-disclosure from highly anxious users following interaction with virtual counselors who employed human back stories rather than computer back stories. In addition, a further analysis of socially anxious users' feelings of rapport demonstrated that virtual counselors elicited more rapport with highly anxious users than less anxious users when interacting with counselors who employed human back stories. This outcome was not found in the users' interactions with counselors who employed computer back stories.
在本文中，我们描述了一项研究的结果，该研究旨在探究虚拟人类咨询师使用私密的个人背景故事进行自我表露对心理咨询过程中真实人类客户社交反应的影响。为了调查这一主题，我们设计了一项实验，涉及咨询师自我表露的两种情况：个人背景故事和计算机背景故事。然后，我们测量了社交焦虑用户的言语自我表露。结果表明，当与使用个人背景故事来披露自身私密信息的虚拟咨询师互动时，高焦虑用户比低焦虑用户更多地披露了个人信息。此外，我们发现，在与使用个人背景故事而非计算机背景故事的虚拟咨询师互动后，高焦虑用户更倾向于促进自我表露。此外，对社交焦虑用户的融洽感进行的进一步分析表明，当与使用个人背景故事的咨询师互动时，虚拟咨询师与高焦虑用户建立的融洽感比与低焦虑用户建立的更多。在用户与使用计算机背景故事的咨询师互动中未发现这一结果。
