Maurer M H, Teichgräber U, Kröncke T J, Hamm B, Lemke A J
Klinik für diagnostische und interventionelle Radiologie, Charité-Universitätsmedizin Berlin, Berlin.
Rofo. 2012 Dec;184(12):1118-25. doi: 10.1055/s-0032-1325381. Epub 2012 Oct 11.
The balanced scorecard (BSC) represents a comprehensive management tool for organizations with the aim to focus all activities on a chosen strategy. Targets for various perspectives of the environment such as the customer, financial, process, and potential perspective are linked with concrete measures, and cause-effect relationships between the objectives are analyzed. This article shows that the BSC can also be used for the comprehensive control of a radiology department and thus provides a meaningful contribution in organizing the various diagnostic and treatment services, the management of complex clinical environment and can be of help with the tasks in research and teaching.
平衡计分卡（BSC）是一种适用于组织的综合管理工具，旨在将所有活动聚焦于选定的战略。针对客户、财务、流程和潜在视角等不同环境维度设定的目标与具体措施相关联，并对各目标之间的因果关系进行分析。本文表明，平衡计分卡也可用于放射科的全面管理，从而在组织各种诊断和治疗服务、管理复杂临床环境方面做出有意义的贡献，并且有助于开展研究和教学工作。
