Department of Human Services and Social Work, University of Canterbury, Christchurch, New Zealand.
Qual Health Res. 2013 Mar;23(3):291-301. doi: 10.1177/1049732312468251. Epub 2012 Dec 4.
The problem of workplace bullying appears to be especially common in the hospitality industry and in health, education, and social services. Bullying results in negative effects on the psychological and physical health and well-being of targets, bystanders, and those accused of bullying. I undertook a qualitative research project to investigate the experiences of 17 New Zealand social workers who identified themselves as having been targets of workplace bullying. All participants had experienced negative physical and psychological health impacts. I also found, however, that in the aftermath of their difficult experiences, most considered that they had eventually developed greater resilience. Resilience was enhanced when participants' sense of control over their situation improved and when they received support from witnesses and managers. I make recommendations to indicate how these resilience-promoting conditions can be achieved in the organizational setting.
工作场所欺凌问题似乎在酒店业以及医疗、教育和社会服务行业尤为普遍。欺凌行为会对目标人群、旁观者和被指控欺凌的人造成心理和身体健康以及幸福感的负面影响。我进行了一项定性研究项目，调查了 17 名新西兰社工的经历，他们认为自己是工作场所欺凌的目标。所有参与者都经历了负面的身心健康影响。然而，我也发现，在经历了这些困难之后，大多数人认为他们最终变得更有韧性了。当参与者对自己处境的控制感增强，并且得到目击者和管理者的支持时，他们的韧性就会增强。我提出了一些建议，以表明如何在组织环境中实现这些促进韧性的条件。
