以患者为中心的实验室检测的患者满意度：在学术医疗中心的门诊实践中实施质量改进计划的报告。
Patient satisfaction with point-of-care laboratory testing: report of a quality improvement program in an ambulatory practice of an academic medical center.
机构信息
Department of Medicine, Massachusetts General Hospital, Fruit Street, Boston, MA 02114, United States; Harvard Medical School, Boston, MA, United States.
出版信息
Clin Chim Acta. 2013 Sep 23;424:8-11. doi: 10.1016/j.cca.2013.04.025. Epub 2013 May 10.
BACKGROUND
Point-of-care laboratory testing (POCT) offers reduced turnaround time and may facilitate medical decision-making and improve clinical operations. However, there is very little published data concerning the impact of POCT on patient satisfaction.
METHODS
We implemented POCT for hemoglobin A1c, lipid panel and comprehensive metabolic panel in a primary care practice and monitored patient satisfaction with on-site testing using an anonymous survey.
RESULTS
A total of 97 surveys (65% response rate) were reviewed. On a scale of 1 (poor) to 4 (excellent) the mean response to the question "Compared with your past experiences of physician office visits that did not have on-site testing please rank your overall level of satisfaction with today's office visit" was 3.96. In 34 surveys a free text comment was included which was uniformly very positive.
CONCLUSIONS
Our study strongly indicates a high level of patient satisfaction with on-site POCT in a primary care setting.
背景
即时检验（POCT）提供了更短的周转时间，可能有助于医疗决策，并改善临床操作。然而，关于 POCT 对患者满意度的影响的数据却很少。
方法
我们在一家初级保健诊所实施了血红蛋白 A1c、血脂谱和综合代谢面板的 POCT，并使用匿名调查监测了现场检测的患者满意度。
结果
共审查了 97 份调查（65%的回复率）。在 1（差）到 4（优）的评分尺度上，问题“与您过去没有现场检测的医生就诊经历相比，请对您今天的就诊整体满意度进行评分”的平均回答是 3.96。在 34 份调查中，包括了 34 份自由文本评论，内容均非常积极。
结论
我们的研究强烈表明，在初级保健环境中，患者对现场 POCT 的满意度非常高。
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