Haycock Camille, Wahl Carol
Care Continuum, Catholic Health Initiatives, Englewood, Colorado 80112, USA.
Nurs Adm Q. 2013 Jul-Sep;37(3):242-6. doi: 10.1097/NAQ.0b013e318295f54c.
Over the past decade, hospitals and health care systems have responded to the call for increased patient engagement and person-centered care. Organizations across the country have developed models and tools to assist in the effort toward patient and family engagement in health care delivery. In addition, current literature and trends suggest that patient satisfaction and quality outcomes are improved when patients and families become partners in their own health care and the delivery of that care. However, to formalize a patient-centric structure and process across a large health care system that is aimed at patient and family engagement can be a daunting activity. Utilizing well-established tools, Catholic Health Initiatives was successful in implementing the structures to deploy the ideas of patients and families in multiple facilities and care settings across 19 states. Nursing leaderships, in partnership with patients and their families within this health care delivery system, were the key contributors to the implementation of formalized patient and family advisory councils in hospitals across the enterprise.
在过去十年中，医院和医疗保健系统响应了提高患者参与度和以患者为中心的护理的号召。全国各地的组织已经开发出模型和工具，以协助患者和家属参与医疗保健服务的工作。此外，当前的文献和趋势表明，当患者和家属成为自身医疗保健及其服务的合作伙伴时，患者满意度和质量结果会得到改善。然而，要在一个大型医疗保健系统中建立以患者为中心的结构和流程，以实现患者和家属的参与，可能是一项艰巨的任务。天主教健康倡议组织利用成熟的工具，成功地在19个州的多个设施和护理环境中实施了相关结构，以运用患者和家属的想法。在这个医疗保健服务系统中，护理领导层与患者及其家属合作，是在整个企业的医院中实施正式的患者和家属咨询委员会的关键贡献者。
