Taloney Linda, Flores Gabriela
Patient Advocacy, Patient Care Services, Children's Mercy Hospitals and Clinics, Kansas City, Missouri 64108, USA.
Nurs Adm Q. 2013 Jul-Sep;37(3):247-53. doi: 10.1097/NAQ.0b013e318295ed58.
The mission of our hospital states: "Patients and their families are treated with compassion in a family-centered care environment that recognizes their physical, emotional, financial, and spiritual needs." Family-centered care is an approach to health care that shapes policies, programs, facility design, and day-to-day interactions among patients and their families, physicians, nurses, and other health care professionals. Health care professionals across all disciplines and in all care environments have the opportunity to advance the practice of patient- and family-centered care. They do so by welcoming patients and their families as partners in care-acknowledging patient and family expertise and strengths, encouraging their input, and acknowledging the value of their observations and perceptions. There is a growing recognition of the importance of patient and family care experiences as a key part of quality care. Through this partnership, patients and their families are viewed as valuable sources of information that can impact the quality of the care they receive. Their perspective on the care they receive can be used to shape effective solutions and target practice improvements in the care delivery experience. As an organization, we have been focused on implementing patient- and family-centered care for many years. We are unique in that we have parents of patients on the hospital staff and regularly seek their input, along with that of our Family Advisory Boards (English and Spanish speaking) and Teen Advisory Board. You have to ask yourself the question, "Are you ready to incorporate patient- and family-centered care into your practice?"
“在以家庭为中心的护理环境中，患者及其家人能得到充满关怀的治疗，这种环境能认识到他们在身体、情感、经济和精神方面的需求。”以家庭为中心的护理是一种医疗保健方式，它塑造着政策、项目、设施设计以及患者及其家人、医生、护士和其他医疗保健专业人员之间的日常互动。所有学科以及所有护理环境中的医疗保健专业人员都有机会推进以患者和家庭为中心的护理实践。他们通过欢迎患者及其家人成为护理伙伴来做到这一点——承认患者和家庭的专业知识与优势，鼓励他们提供意见，并认可他们的观察和看法的价值。人们越来越认识到患者和家庭护理体验作为优质护理关键部分的重要性。通过这种伙伴关系，患者及其家人被视为可影响他们所接受护理质量的宝贵信息来源。他们对所接受护理的看法可用于形成有效的解决方案，并针对护理提供体验中的实践改进目标。作为一个组织，我们多年来一直专注于实施以患者和家庭为中心的护理。我们的独特之处在于，医院工作人员中有患者的父母，并且我们会定期征求他们以及我们的家庭咨询委员会（英语和西班牙语）和青少年咨询委员会的意见。你必须问问自己这个问题：“你准备好将以患者和家庭为中心的护理纳入你的实践中了吗？”
