LeRouge Cynthia, Wickramasinghe Nilmini
Department of Health Management and Policy, School of Public Health, Saint Louis University, Saint Louis, MO 63104, USA.
J Diabetes Sci Technol. 2013 Jul 1;7(4):1039-56. doi: 10.1177/193229681300700429.
User-centered design (UCD) is well recognized as an effective human factor engineering strategy for designing ease of use in the total customer experience with products and information technology that has been applied specifically to health care information technology systems. We conducted a literature review to analyze the current research regarding the use of UCD methods and principles to support the development or evaluation of diabetes-related consumer health informatics technology (CHIT) initiatives. Findings indicate that (1) UCD activities have been applied across the technology development life cycle stages, (2) there are benefits to incorporating UCD to better inform CHIT development in this area, and (3) the degree of adoption of the UCD process is quite uneven across diabetes CHIT studies. In addition, few to no studies report on methods used across all phases of the life cycle with process detail. To address that void, the Appendix provides an illustrative case study example of UCD techniques across development stages.
以用户为中心的设计(UCD)作为一种有效的人因工程策略已得到广泛认可,该策略用于在产品和信息技术的整体客户体验中设计易用性,并且已专门应用于医疗保健信息技术系统。我们进行了一项文献综述,以分析有关使用UCD方法和原则来支持糖尿病相关的消费者健康信息学技术(CHIT)计划的开发或评估的当前研究。研究结果表明:(1)UCD活动已应用于技术开发生命周期的各个阶段;(2)将UCD纳入其中有助于更好地为该领域的CHIT开发提供信息;(3)在糖尿病CHIT研究中,UCD流程的采用程度相当不均衡。此外,很少有研究报告在生命周期的所有阶段使用的方法及详细流程。为填补这一空白,附录提供了一个贯穿开发阶段的UCD技术的示例案例研究。