a Medical Psychology , Ulm University , Ulm , Germany.
Ergonomics. 2014;57(3):374-86. doi: 10.1080/00140139.2013.822566. Epub 2013 Aug 7.
Cognitive-technical intelligence is envisioned to be constantly available and capable of adapting to the user's emotions. However, the question is: what specific emotions should be reliably recognised by intelligent systems? Hence, in this study, we have attempted to identify similarities and differences of emotions between human-human (HHI) and human-machine interactions (HMI). We focused on what emotions in the experienced scenarios of HMI are retroactively reflected as compared with HHI. The sample consisted of N = 145 participants, who were divided into two groups. Positive and negative scenario descriptions of HMI and HHI were given by the first and second groups, respectively. Subsequently, the participants evaluated their respective scenarios with the help of 94 adjectives relating to emotions. The correlations between the occurrences of emotions in the HMI versus HHI were very high. The results do not support the statement that only a few emotions in HMI are relevant.
认知技术智能被设想为能够持续可用，并能够适应用户的情绪。然而，问题是：智能系统应该可靠地识别哪些特定的情绪？因此，在这项研究中，我们试图确定人际交互（HHI）和人机交互（HMI）之间情绪的异同。我们专注于 HMI 体验场景中哪些情绪与 HHI 相比是事后反映出来的。该样本由 N=145 名参与者组成，他们被分为两组。第一组和第二组分别提供了 HMI 和 HHI 的积极和消极场景描述。随后，参与者借助 94 个与情绪相关的形容词对各自的场景进行了评估。HMI 与 HHI 之间情绪出现的相关性非常高。结果不支持只有少数情绪在 HMI 中是相关的说法。
