医生和护士对埃塞俄比亚西北部贡德尔大学医院临床实验室服务的满意度。
Physicians' and nurses' satisfaction with the clinical laboratory service of Gondar University Hospital, northwest Ethiopia.
机构信息
School of Biomedical and Laboratory Sciences, College of Medicine and Health Sciences, University of Gondar, PO Box 196, Gondar, Ethiopia.
出版信息
Am J Clin Pathol. 2013 Sep;140(3):324-8. doi: 10.1309/AJCPU1PLVOIN5JQI.
OBJECTIVES
To assess physicians' and nurses' satisfaction with the service provided by the laboratory at Gondar University Hospital.
METHODS
We conducted a cross-sectional study involving 196 nurses and physicians.
RESULTS
Overall level of satisfaction was 51.1% for nurses and 51.5% for physicians. Lack of consistency in the quality of laboratory work, absence of a timely report of critical values, test turnaround time, acceptability of results released, and reporting of reference ranges with test results were areas mentioned as sources of dissatisfaction.
CONCLUSIONS
The study showed wide room for improvement. In addition to taking intervention, root causes of dissatisfaction need to be investigated and means of improving the satisfaction level should be designed and implemented.
目的
评估医生和护士对戈达大学医院实验室服务的满意度。
方法
我们进行了一项横断面研究，涉及 196 名护士和医生。
结果
护士和医生的总体满意度分别为 51.1%和 51.5%。实验室工作质量不一致、关键值报告不及时、检测周转时间、接受已发布的检测结果、以及报告检测结果的参考范围等方面被认为是不满意的原因。
结论
研究表明有很大的改进空间。除了采取干预措施外，还需要调查不满意的根本原因，并设计和实施提高满意度的措施。
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