Joshi Anuja, Rajhans Prasad, Galwankar Sagar, Arquilla Bonnie, Swaroop Mamta, Stawicki Stanislaw, Das Bidhan, Aggarwal Praveen, Bhoi Sanjeev, Kalra Op
Deenanath Mangeshkar Hospital, Pune, India.
J Emerg Trauma Shock. 2013 Jul;6(3):216-23. doi: 10.4103/0974-2700.115354.
The proposal for an integrated national emergency number for India is garnering a lot of enthusiasm and stimulating debate. This ambitious project has a two-part paradigm shift to set in; the first being the integration into a single number and the infrastructure required for setting up and operating this number such that a call can be received and identified. The second is the submerged part of the iceberg: That of the ability to respond to a call and deliver the appropriate emergency service. The first part is more technical and has potential precedents like the 911 phone hotline, for example, to emulate. The main premise of this paper is that the second part is a rather subjective exercise largely determined by the realities of existing public infrastructure in a specific geographical area with respect to emergency services management, especially medical care. Consequently, we highlight the key areas of both precall preparedness and postcall execution that need to be reviewed prior to going live with an integrated number on a national scale.
为印度设立一个全国性综合应急号码的提议正引发诸多热情并激发讨论。这个雄心勃勃的项目有两方面的范式转变；首先是整合为一个单一号码以及设立和运营该号码所需的基础设施，以便能够接听并识别来电。其次是冰山隐藏的部分：即响应来电并提供适当应急服务的能力。第一部分更具技术性，有像911电话热线这样的潜在先例可供效仿。本文的主要前提是，第二部分在很大程度上是一个主观的实践，很大程度上取决于特定地理区域现有公共基础设施在应急服务管理，特别是医疗护理方面的实际情况。因此，我们强调了在全国范围内启用综合号码之前需要审查的预呼叫准备和呼叫后执行的关键领域。
