三种调查管理模式的应答率和类风湿关节炎患者的调查偏好。

Response rates of three modes of survey administration and survey preferences of rheumatoid arthritis patients.

机构信息

Southern California Permanente Medical Group, Pasadena.

出版信息

Arthritis Care Res (Hoboken). 2014 Mar;66(3):364-70. doi: 10.1002/acr.22125.

DOI:10.1002/acr.22125

PMID:23982942

Abstract

OBJECTIVE

To compare survey response rates and preferences for 3 modes of survey administration in rheumatoid arthritis (RA) patients.

METHODS

Adult RA patients were identified from Kaiser Permanente Southern California's electronic medical records. One hundred patients each were randomly assigned to telephone, mail with followup letter, and mail with followup telephone call as modes of survey administration. Respondents completed a 7-page survey (in English or Spanish) that included the Health Assessment Questionnaire disability index and pain scale, EuroQol 5-dimensions, and generic questions on preferences and sociodemographics. Response rates were based on the number of completed surveys received from the total number of patients contacted (n = 295; 5 were ineligible).

RESULTS

The mean ± SD age of the cohort was 61 ± 12.3 years, with the majority being women (141 [85%] of 166). Of the 3 modes of survey administration, telephone (63 [64%] of 99) had the highest response rate, followed by mail with followup telephone call (55 [56%] of 98) and mail with followup letter (48 [49%] of 98). When asked about preference over administration mode, 57% (95 of 166) preferred to complete the survey by mail, followed by telephone (27 [16%] of 166) and internet (17 [10%] of 166).

CONCLUSION

When asked about their choice of survey administration mode for reporting their health status, the majority of RA patients in this study had a strong preference for a mail survey as compared to a telephone interview. However, the response rate in the telephone administration mode of survey was the highest between the 3 modes of administration that were compared. Future studies in RA can achieve better response using telephone over mail-in surveys.

摘要

目的

比较类风湿关节炎（RA）患者 3 种调查管理模式的调查应答率和偏好。

方法

从 Kaiser Permanente Southern California 的电子病历中确定成年 RA 患者。将 100 名患者随机分为电话、邮件加后续信函和邮件加后续电话 3 种调查管理模式。应答者完成了一份 7 页的调查问卷（英文或西班牙文），内容包括健康评估问卷残疾指数和疼痛量表、EuroQol 5 维、偏好和社会人口统计学的一般问题。应答率基于从联系的患者总数（n = 295；5 名不合格）中收到的完整调查数量。

结果

队列的平均年龄 ± SD 为 61 ± 12.3 岁，大多数为女性（166 例中的 141 例[85%]）。在 3 种调查管理模式中，电话（99 例中的 63 例[64%]）的应答率最高，其次是邮件加后续电话（98 例中的 55 例[56%]）和邮件加后续信函（98 例中的 48 例[49%]）。当被问及对管理模式的偏好时，57%（166 例中的 95 例）更喜欢通过邮件完成调查，其次是电话（166 例中的 27 例[16%]）和互联网（166 例中的 17 例[10%]）。