Lyngstad Merete, Melby Line, Hellesø Ragnhild
University of Oslo, Faculty of Medicine, Institute of Health and Society, Oslo, Norway.
NI 2012 (2012). 2012 Jun 23;2012:253. eCollection 2012.
Improving the transfer of medication information between home care nurses and patient's general practitioners (GP) is assessed as essential for ensuring safe care. In this paper, we report on a Norwegian study in which we investigated how home care nurses experienced using standardised electronic messages in their communication with the GPs. Standardised electronic solutions were developed and implemented to resolve gaps in the medication information processes when patients received nursing care in their homes. Data was collected combining focus group interviews and individual interviews with nurses from home care in two municipalities in Norway. The data was analysed using systematic text condensation. We found that the nurses reported mostly advantages, but also some disadvantages regarding accuracy, consistency, availability and efficiency in the medication information process when they used standardised electronic messages. Efforts to refine the electronic messages to achieve better work processes and patient safety should be addressed.
改善家庭护理护士与患者的全科医生（GP）之间的用药信息传递被认为是确保安全护理的关键。在本文中，我们报告了一项挪威的研究，该研究调查了家庭护理护士在与全科医生沟通时使用标准化电子信息的体验。开发并实施了标准化电子解决方案，以解决患者在家中接受护理时用药信息流程中的差距。通过焦点小组访谈和对挪威两个城市家庭护理护士的个人访谈相结合的方式收集数据。使用系统文本浓缩法对数据进行分析。我们发现，护士们报告说，在使用标准化电子信息时，用药信息流程在准确性、一致性、可用性和效率方面大多有优点，但也存在一些缺点。应致力于完善电子信息，以实现更好的工作流程和患者安全。
