NOVA - Norwegian Social Research, Box 3223 Elisenberg, N-0208 Oslo, Norway.
J Aging Stud. 2013 Dec;27(4):419-27. doi: 10.1016/j.jaging.2013.10.002. Epub 2013 Nov 5.
A significant aspect of care work in nursing homes involves dealing with emotional responses such as anxiety, fear, pain, depression and anger on the part of residents and their families. Previous care and nursing research on this topic centers around dyadic relationships and does not provide useful conceptualizations of how care workers actively deal with the social situations they encounter as part of their work. Drawing on ethnographic field work and interviews conducted in two Norwegian nursing homes, this article aims to describe and conceptualize a previously neglected aspect of good care work: the active shaping of social situations in order to lessen uneasy feelings of residents and their families. Three episodes of good work are described to illustrate how social situations can be shaped. Strategies include such actions as timing events, regulating one's presence, and composing social groups. The concluding section discusses some implications for nursing home management.
养老院护理工作的一个重要方面是处理居民及其家属的情绪反应，如焦虑、恐惧、疼痛、抑郁和愤怒。之前关于这个主题的护理和护理研究集中在二元关系上，并没有对护理人员如何积极应对他们工作中遇到的社会情况提供有用的概念化理解。本文以挪威的两家养老院为背景，通过民族志实地工作和访谈，旨在描述和概念化一个之前被忽视的良好护理工作方面：积极塑造社会情境，以减轻居民及其家属的不安情绪。描述了三个良好工作的案例，说明如何塑造社会情境。策略包括安排事件时间、调节存在状态和组成社会群体等行动。结论部分讨论了对养老院管理的一些启示。
