Coons M, Donovan C, Kasprow M, Neiswender J, Powell M, Shenkman B, Wacksman L
Shands Hospital, University of Florida, Department of Nursing, Gainesville.
Nurs Clin North Am. 1988 Sep;23(3):639-48.
As competition in the health-care market increases, issues such as accountability, patient satisfaction, and evaluation after quality of patient care have become progressively more important. This article describes the evaluation of a quality assurance program from a centralized, retrospective system to a unit-based, concurrent review process. Issues related to problem management, research, and education are identified.
随着医疗保健市场竞争的加剧，诸如问责制、患者满意度以及患者护理质量评估等问题变得越来越重要。本文描述了一个质量保证项目从集中式回顾性系统到基于科室的同步审查流程的评估过程。文中还指出了与问题管理、研究和教育相关的问题。
