Macrae Carl
BMJ Qual Saf. 2014 Jun;23(6):440-5. doi: 10.1136/bmjqs-2013-002685. Epub 2014 Mar 5.
In the wake of healthcare disasters, such as the appalling failures of care uncovered in Mid Staffordshire, inquiries and investigations often point to a litany of early warnings and weak signals that were missed, misunderstood or discounted by the professionals and organisations charged with monitoring the safety and quality of care. Some of the most urgent challenges facing those responsible for improving and regulating patient safety are therefore how to identify, interpret, integrate and act on the early warnings and weak signals of emerging risks-before those risks contribute to a disastrous failure of care. These challenges are fundamentally organisational and cultural: they relate to what information is routinely noticed, communicated and attended to within and between healthcare organisations-and, most critically, what is assumed and ignored. Analysing these organisational and cultural challenges suggests three practical ways that healthcare organisations and their regulators can improve safety and address emerging risks. First, engage in practices that actively produce and amplify fleeting signs of ignorance. Second, work to continually define and update a set of specific fears of failure. And third, routinely uncover and publicly circulate knowledge on the sources of systemic risks to patient safety and the improvements required to address them.
在医疗灾难发生后,比如在米德斯塔福德郡发现的令人震惊的护理失误,调查往往会指出一连串早期预警和微弱信号被负责监督护理安全和质量的专业人员及组织忽视、误解或轻视。因此,那些负责改善和监管患者安全的人面临的一些最紧迫挑战是如何在这些风险导致护理灾难性失败之前,识别、解读、整合早期预警和新出现风险的微弱信号并据此采取行动。这些挑战从根本上说是组织和文化方面的:它们涉及医疗组织内部以及之间日常注意、沟通和关注哪些信息——最关键的是,涉及哪些被假定和忽略。对这些组织和文化挑战进行分析,提出了医疗组织及其监管机构可以提高安全性并应对新出现风险的三种切实可行的方法。第一,采用积极制造和放大短暂无知迹象的做法。第二,努力不断定义和更新一系列对失败的具体担忧。第三,定期发现并公开传播有关患者安全系统性风险来源以及应对这些风险所需改进措施的知识。