a School of Health and Rehabilitation Science , The University of Queensland , Queensland , Australia.
J Psychosoc Oncol. 2014;32(3):359-81. doi: 10.1080/07347332.2014.897294.
Helplines are core feature of the contemporary U.K. health care system, however little is known about callers' experiences of seeking cancer-related telephone help. Qualitative interviews were conducted with 32 cancer helpline callers. The findings suggest cancer helplines offer callers (1) time to discuss their issues, (2) anonymity, (3) convenience, and (4) an open outlet for anyone affected by cancer including family/friends. Further, the findings highlighted that callers' help-seeking behavior was multifaceted, with their psychosocial needs being intrinsically intertwined with their information or advice-seeking needs. The implications are discussed in relation to the role of cancer helplines in the healthcare system.
求助热线是当代英国医疗保健系统的核心特色，但对于来电者寻求癌症相关电话帮助的体验却知之甚少。本研究对 32 名癌症求助热线来电者进行了定性访谈。研究结果表明，癌症求助热线为来电者提供了（1）讨论问题的时间，（2）匿名性，（3）便利性，（4）为受癌症影响的任何人（包括家人/朋友）提供了一个开放的渠道。此外，研究结果还强调，来电者的寻求帮助行为是多方面的，他们的社会心理需求与信息或咨询需求内在交织在一起。本研究结果在癌症求助热线在医疗保健系统中的作用方面进行了讨论。
