Leonard M S, Miller J L
Department of Industrial Engineering, University of Missouri-Columbia.
J Soc Health Syst. 1989 May;1(1):5-16.
This paper discusses the key role that the problem solving process plays in most quality assurance programs. In this discussion, problem solving is represented as a four step process. The use of each of the four steps in health care quality assurance is examined.
本文讨论了解决问题的过程在大多数质量保证计划中所起的关键作用。在本次讨论中，解决问题被描述为一个四步过程。我们将审视这四个步骤在医疗保健质量保证中的各自应用情况。
