Dasbach E J, Gustafson D H
University of Wisconsin-Madison.
J Soc Health Syst. 1989 May;1(1):75-84.
Total Quality Management (TQM) is just beginning to influence hospital operations. The health systems engineer (HSE) is uniquely qualified and in an opportune position to expedite the implementation of TQM in hospitals. We discuss how we envision the HSE's roles as technical facilitator, measurer, and modeler in supporting the principles of quality improvement in the hospital. In the process, we suggest that the HSE can be much more valuable in helping the hospital reduce costs by improving quality rather than monitoring productivity. As a result, HSEs will expand their role in the hospital, better utilize their skills and training, and increase their effectiveness.
全面质量管理（TQM）才刚刚开始影响医院运营。卫生系统工程师（HSE）具备独特的资质，处于有利位置，能够加速TQM在医院的实施。我们讨论了我们如何设想HSE在支持医院质量改进原则方面作为技术促进者、测量者和建模者的角色。在此过程中，我们建议HSE在帮助医院通过提高质量而非监控生产率来降低成本方面可以发挥更大的价值。因此，HSE将在医院中扩大其作用，更好地利用他们的技能和培训，并提高其有效性。
