安全电子邮件使用的成功实践。
Successful practices in the use of secure e-mail.
作者信息
Johnson Laura W, Garrido Terhilda, Christensen Kate, Handley Matt
机构信息
Director of Strategic Optimization for the Health Information Technology Transformation and Analytics Department for Kaiser Permanente in Oakland, CA.
Vice President of Health Information Technology Transformation and Analytics in National Quality for Kaiser Permanente in Oakland, CA.
出版信息
Perm J. 2014 Summer;18(3):50-4. doi: 10.7812/TPP/13-160. Epub 2014 Jun 9.
Abstract
Physician use of secure e-mail with patients is anticipated to increase under Stage 2 Meaningful Use requirements, but little is known about how physicians can successfully incorporate it into daily work. We interviewed 27 "super user" physicians at Kaiser Permanente and Group Health who were identified by leaders as being technologically, operationally, and clinically adept and as having high levels of secure e-mail use with patients. They highly valued the use of secure e-mail with patients, despite concerns about a lack of adequate time to respond, and provided tips for using it successfully. They identified benefits that included better care and improved relationships with their patients.
摘要
根据《健康保险流通与责任法案》（HIPAA）第二阶段的要求，预计医生与患者使用安全电子邮件的情况将会增加，但对于医生如何成功地将其纳入日常工作，人们却知之甚少。我们采访了凯撒医疗集团（Kaiser Permanente）和集团健康（Group Health）的27位“超级用户”医生，这些医生被领导们认定在技术、操作和临床方面表现出色，并且与患者使用安全电子邮件的频率很高。尽管担心没有足够的时间回复，但他们高度重视与患者使用安全电子邮件，并提供了成功使用的技巧。他们指出了使用安全电子邮件的好处，包括提供更好的医疗服务以及改善与患者的关系。
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