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Successful practices in the use of secure e-mail.安全电子邮件使用的成功实践。
Perm J. 2014 Summer;18(3):50-4. doi: 10.7812/TPP/13-160. Epub 2014 Jun 9.
2
Secure e-mailing between physicians and patients: transformational change in ambulatory care.医生与患者之间的安全电子邮件：门诊医疗的变革性变化。
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Improved quality at Kaiser Permanente through e-mail between physicians and patients.通过医生与患者之间的电子邮件改善 Kaiser Permanente 的服务质量。
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Experiences of physicians who frequently use e-mail with patients.经常与患者使用电子邮件的医生的经历。
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Perceived Barriers to and Facilitators of Patient-to-Provider E-Mail in the Management of Diabetes Care.糖尿病护理管理中患者与医护人员电子邮件沟通的感知障碍与促进因素
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The role of primary care non-physician clinic staff in e-mail communication with patients.基层医疗非医师诊所工作人员在与患者电子邮件沟通中的作用。
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Inform Prim Care. 2004;12(3):129-38. doi: 10.14236/jhi.v12i3.118.
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E-Mail Communication Practices and Preferences Among Patients and Providers in a Large Comprehensive Cancer Center.大型综合性癌症中心患者和医务人员的电子邮件沟通实践和偏好。
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An analysis of patient-provider secure messaging at two Veterans Health Administration medical centers: message content and resolution through secure messaging.对两个退伍军人健康管理局医疗中心患者与医疗服务提供者之间安全消息传递的分析：消息内容及通过安全消息传递实现的问题解决情况。
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E-mails in a Psychiatric Practice: Why Patients Send Them and How Psychiatrists Respond.精神科医疗中的电子邮件：患者发送邮件的原因及精神科医生的应对方式。
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本文引用的文献

1
Work-life balance skewed for many PCPs, survey says.调查称，许多初级保健医生的工作与生活平衡被打破。
Med Econ. 2013 Jan 25;90(2):23.
2
Electronic medical records and physician stress in primary care: results from the MEMO Study.电子病历与初级保健医生压力：来自 MEMO 研究的结果。
J Am Med Inform Assoc. 2014 Feb;21(e1):e100-6. doi: 10.1136/amiajnl-2013-001875. Epub 2013 Sep 4.
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Preparing residents for future practice: report of a curriculum for electronic patient-doctor communication.为未来的实践做好准备：电子医患沟通课程的报告。
Postgrad Med J. 2013 Oct;89(1056):554-9. doi: 10.1136/postgradmedj-2012-131688. Epub 2013 May 16.
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Improving efficiency and reducing administrative burden through electronic communication.通过电子通信提高效率并减轻行政负担。
Perm J. 2013 Winter;17(1):26-30. doi: 10.7812/TPP/12-010.
5
The personal health record paradox: health care professionals' perspectives and the information ecology of personal health record systems in organizational and clinical settings.个人健康记录悖论：医疗保健专业人员的观点以及组织和临床环境中个人健康记录系统的信息生态
J Med Internet Res. 2013 Apr 4;15(4):e70. doi: 10.2196/jmir.2443.
6
Projecting US primary care physician workforce needs: 2010-2025.预测美国初级保健医生劳动力需求：2010-2025 年。
Ann Fam Med. 2012 Nov-Dec;10(6):503-9. doi: 10.1370/afm.1431.
7
Burnout and satisfaction with work-life balance among US physicians relative to the general US population.与美国普通人群相比，美国医生的职业倦怠与工作生活平衡满意度情况。
Arch Intern Med. 2012 Oct 8;172(18):1377-85. doi: 10.1001/archinternmed.2012.3199.
8
Association between personal health record enrollment and patient loyalty.个人健康记录注册与患者忠诚度之间的关系。
Am J Manag Care. 2012 Jul 1;18(7):e248-53.
9
Patient-physician e-mail communication: the kaiser permanente experience.医患电子邮件沟通：凯萨医疗机构的经验。
J Oncol Pract. 2011 Jul;7(4):230-3. doi: 10.1200/JOP.2011.000323.
10
The "meaningful use" regulation for electronic health records.电子健康记录的“有意义使用”规定。
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安全电子邮件使用的成功实践。

Successful practices in the use of secure e-mail.

作者信息

Johnson Laura W, Garrido Terhilda, Christensen Kate, Handley Matt

机构信息

Director of Strategic Optimization for the Health Information Technology Transformation and Analytics Department for Kaiser Permanente in Oakland, CA.

Vice President of Health Information Technology Transformation and Analytics in National Quality for Kaiser Permanente in Oakland, CA.

出版信息

Perm J. 2014 Summer;18(3):50-4. doi: 10.7812/TPP/13-160. Epub 2014 Jun 9.

DOI:10.7812/TPP/13-160
PMID:24937149
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC4116265/
Abstract

Physician use of secure e-mail with patients is anticipated to increase under Stage 2 Meaningful Use requirements, but little is known about how physicians can successfully incorporate it into daily work. We interviewed 27 "super user" physicians at Kaiser Permanente and Group Health who were identified by leaders as being technologically, operationally, and clinically adept and as having high levels of secure e-mail use with patients. They highly valued the use of secure e-mail with patients, despite concerns about a lack of adequate time to respond, and provided tips for using it successfully. They identified benefits that included better care and improved relationships with their patients.

摘要

根据《健康保险流通与责任法案》（HIPAA）第二阶段的要求，预计医生与患者使用安全电子邮件的情况将会增加，但对于医生如何成功地将其纳入日常工作，人们却知之甚少。我们采访了凯撒医疗集团（Kaiser Permanente）和集团健康（Group Health）的27位“超级用户”医生，这些医生被领导们认定在技术、操作和临床方面表现出色，并且与患者使用安全电子邮件的频率很高。尽管担心没有足够的时间回复，但他们高度重视与患者使用安全电子邮件，并提供了成功使用的技巧。他们指出了使用安全电子邮件的好处，包括提供更好的医疗服务以及改善与患者的关系。