Laberon S
EA 4139, laboratoire de psychologie, santé et qualité de vie, université de Bordeaux, 3 ter, place de la Victoire, 33076 Bordeaux cedex, France.
Encephale. 2014 Jun;40 Suppl 2:S103-14. doi: 10.1016/j.encep.2014.04.007. Epub 2014 Jun 16.
Mental health in the workplace today are ubiquitous and cause significant dysfunction in organizations (turnover, absenteeism, presenteeism, early retirement, long sick…). Statements of professional unfitness for depression is of particular concern. The human and financial costs associated with the support of mental disability is important, in France it is estimated to 14 billion euros. Mental disorder in the workplace also has a significant impact on the individual. If not always leads to actual inability to work, it usually causes, from the disclosure of the disorder, professional inequalities related to perceived environmental work disability. Therefore, this type of public remains largely on the sidelines of a stable occupation and all forms of recognition and undergo disqualifications and some forms of exclusion. Instead of saving, the workplace can promote relapse and even constitute a real obstacle to improving health. These exclusionary behavior result in persistent employment resistance in France and elsewhere, especially because of the prejudice of employers. These resistances persist despite legal obligations in this regard (e.g. in France: Law of 11 February 2005 on Equal Rights and Opportunities). To address the issue of sustainable professional inclusion (recruitment, integration and job preservation) of people with mental disabilities, studies are especially developed for the rehabilitation in the workplace of this public or accompanying us in their professional reintegration into protected workplaces. We propose a reflection on the adaptation of knowledge about psychological processes of hiring discrimination in the particular employment situation of people with mental disabilities in ordinary workplaces. Researches on social representations, stereotypes and prejudices applied in the workplace help to understand the negative attitudes and resistance to the hiring of people with mental disabilities despite regulations. Representations of professional efficiency, cognitive bias in social perception, personological expectations and responsibilities about the success of the employment integration of new employees strongly impact the hiring and integration behaviors of actors of the company. Nevertheless, the influence of the organizational context was highlighted in the researches in psychology of organizations. Recruitment and integration practices implemented by organizations, the procedures used to recruit (procedural justice) and the quality of interpersonal treatment of individuals (interpersonal justice) are essential elements of socialization. Disability is recognized as a particularly salient dimension and effective in activating cognitive processes biased. Individual and/or collective courses of action as persuasive communication, suppression and dilution of stereotypes, self-regulation of prejudice, intergroup contact and the sharing of values, affirmative action, promoting diversity, are proposed to modify these psychological barriers. However, their effectiveness is moderated by various individual factors such as the level of prejudice of actors, their previous work experience of disabled workers, their commitment to the values promoted by the organization for example, or organizational and structural factors such as the characteristics of the organization, the degree of formalization of hiring procedures, social policy of the organization and how it is conveyed and received by workers… These studies support the conclusion that the process of professional inclusion of public considered as "non-standard" is complex. These tracks remain to be tested under the mental disability taking into account the type of company and characteristics of actors that constitute them.
如今,职场中的心理健康问题普遍存在,给组织带来严重功能失调(人员流动、旷工、出勤不出力、提前退休、长期病假等)。因抑郁症而被判定不适合工作的情况尤其令人担忧。与精神残疾支持相关的人力和财务成本很高,在法国估计达140亿欧元。职场中的精神障碍对个人也有重大影响。即便不一定导致实际无法工作,但从病症被披露起,通常会造成与感知到的工作环境残疾相关的职业不平等。因此,这类人群在很大程度上仍处于稳定职业、各种认可形式的边缘,会遭遇资格取消和某些形式的排斥。职场非但不能起到帮助作用,反而会促使病情复发,甚至成为改善健康状况的真正障碍。这些排斥行为导致法国及其他地方持续存在就业阻力,尤其是因为雇主的偏见。尽管有这方面的法律义务(如法国:2005年2月11日关于平等权利和机会的法律),这些阻力依然存在。为解决精神残疾者可持续职业融入(招聘、融入和保住工作)问题,专门开展了研究,以帮助这类人群在工作场所康复,或协助他们重新融入受保护的工作场所。我们提议思考如何将关于招聘歧视心理过程的知识,应用于普通工作场所中精神残疾者的特殊就业情况。对职场中社会表征、刻板印象和偏见的研究,有助于理解尽管有相关规定,但对精神残疾者招聘仍存在的负面态度和阻力。对职业效率的认知、社会认知中的认知偏差、对新员工就业融入成功的人格期望和责任,强烈影响公司行为者的招聘和融入行为。然而,组织背景的影响在组织心理学研究中得到了凸显。组织实施的招聘和融入做法、招聘所用程序(程序公正)以及对个人的人际对待质量(人际公正)是社会化的关键要素。残疾被视为一个特别突出且能有效激活有偏差认知过程的维度。有人提出采取个人和/或集体行动方案,如说服性沟通、抑制和淡化刻板印象、偏见的自我调节、群体间接触和价值观共享、平权行动、促进多样性等,以消除这些心理障碍。然而,其有效性会受到各种个人因素的调节,比如行为者的偏见程度、他们之前与残疾工人的工作经历、他们对组织所倡导价值观的认同程度等,或者受到组织和结构因素的调节,比如组织的特点、招聘程序的正规化程度、组织的社会政策以及工人对其的传达和接受方式等……这些研究支持了这样的结论,即被视为“非标准”人群的职业融入过程很复杂。在精神残疾的情况下,考虑到构成公司的类型和行为者的特点,这些方法仍有待检验。