Department of Management and Marketing, Hong Kong Polytechnic University.
Robert H. Smith School of Business, University of Maryland.
J Appl Psychol. 2015 May;100(3):976-89. doi: 10.1037/a0038066. Epub 2014 Nov 3.
Employees often assess whether the social context is favorable for them to speak out, yet little research has investigated how the target's mood might influence the actor's voice behavior. From an affect-as-social-information perspective, we explored such potential effects of the target's mood on the actor's promotive voice in 2 empirical studies. In a scenario-based study with 142 MBA students (Study 1), the target's positive mood was positively associated with the actor's intentions to engage in promotive voice toward that target, mediated by the actor's perceived psychological safety. This mediated relationship was stronger when (a) the quality of the relationship between the actor and the target was poor or (b) the actor had a lower social status than the target. We replicated these results in Study 2, a correlational field study with 572 dyads nested within 142 members of 30 teams, where the actor's promotive voice behaviors (rather than intentions) were measured.
员工经常评估社交环境是否有利于他们直言不讳,但很少有研究调查目标的情绪如何影响行为人的发声行为。从情感作为社会信息的角度,我们在 2 项实证研究中探讨了目标情绪对行为人的促进性声音的潜在影响。在一项有 142 名 MBA 学生参与的基于情景的研究(研究 1)中,目标的积极情绪与行为者对该目标进行促进性声音的意图呈正相关,这种关系受到行为者感知到的心理安全感的中介。当(a)行为者和目标之间的关系质量较差或(b)行为者的社会地位低于目标时,这种中介关系更强。在研究 2 中,我们进行了一项相关的现场研究,共有 572 对嵌套在 30 个团队的 142 名成员中,其中测量了行为者的促进性声音行为(而不是意图),我们复制了这些结果。