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当支持性的言语行为带有一丝愤怒时,它可能会和拒绝性的言语行为一样具有破坏性。

Endorsing voice behavior can be as devastating as rejecting it when the endorsement is laced with a hint of anger.

作者信息

Guzman Felipe A, Tempesta Fernández Antonella, Hamstra Melvyn R W

机构信息

IESEG School of Management, UMR 9221 - LEM - Lille Économie Management, 3 Rue de La Digue, 59000, Lille, France.

Univ. Lille, UMR 9221 - LEM - Lille Économie Management, 59000, Lille, France.

出版信息

Sci Rep. 2025 Mar 12;15(1):8454. doi: 10.1038/s41598-025-93636-8.

Abstract

Voice endorsement-managers' approval of employees' voiced suggestions-has largely been regarded as positive, yet little research examines how managers' emotional expressions during endorsement affect employees. Drawing on the Emotions as Social Information (EASI) model, we propose that not all instances of voice endorsements are necessarily positive events for employees. Specifically, we propose that managers' anger while endorsing voice, negatively impact employees' perceptions of psychological safety and their future voice behavior. Across two experimental studies, we find that participants who faced an angry manager endorsing their voice reported both lower psychological safety and future voice behavior than those whose voice was endorsed by a happy or neutral looking manager. Study 2 further found that employees experiencing voice endorsement with anger felt as psychologically unsafe as those whose voice was outright rejected, suggesting that anger-laden endorsements are just as detrimental as voice rejections. Our findings contribute to the literature by challenging the notion that all voice endorsements are inherently positive, emphasizing the role of managers' emotions on managerial reactions to voice.

摘要

声音认可——管理者对员工提出的建议的认可——在很大程度上被视为是积极的,但很少有研究探讨管理者在认可过程中的情绪表达如何影响员工。基于社会信息情感(EASI)模型,我们提出,并非所有的声音认可情况对员工来说都必然是积极事件。具体而言,我们提出管理者在认可声音时表现出的愤怒会对员工的心理安全感认知及其未来的建言行为产生负面影响。在两项实验研究中,我们发现,与那些得到表情愉悦或中性的管理者认可的参与者相比,面对愤怒的管理者认可其声音的参与者报告的心理安全感和未来建言行为都更低。研究2进一步发现,经历了愤怒的声音认可的员工所感受到的心理不安全程度与那些声音被直接拒绝的员工相同,这表明充满愤怒的认可与声音被拒一样具有危害性。我们的研究结果对相关文献做出了贡献,挑战了所有声音认可本质上都是积极的这一观念,强调了管理者情绪在其对建言的反应中的作用。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/2b88/11897209/e9c774dd1004/41598_2025_93636_Fig1_HTML.jpg

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