Luthra M, Marshall M N
Mount Pleasant Health Centre, Mount Pleasant Road, Exeter, EX4 7BW.
Br J Gen Pract. 2001 Jan;51(462):39-41.
Same-day appointment requests are common and can be problematic for general practices that run appointment systems. In a questionnaire survey sent to 90 general practices in one health authority area (response rate 88%), a variety of management systems existed for dealing with same-day appointment requests. Managing the requests was found to be a significant cause of stress for many general practitioners. Registrars, locums, and practice nurses play only a small part in meeting patient demands and few practices operate telephone triage to help manage these requests.
当日预约请求很常见，对于运行预约系统的全科诊所来说可能会出现问题。在向一个卫生当局辖区内的90家全科诊所进行的问卷调查中（回复率88%），存在多种处理当日预约请求的管理系统。结果发现，处理这些请求是许多全科医生压力的一个重要来源。实习医生、临时代理医生和执业护士在满足患者需求方面所起的作用很小，很少有诊所采用电话分诊来帮助管理这些请求。
