Chandra Amitabh, Khullar Dhruv, Lee Thomas H
From the Harvard Kennedy School, Cambridge, MA (A.C.); and Massachusetts General Hospital (D.K.) and Press Ganey Associates (T.H.L.) - both in Boston.
N Engl J Med. 2015 Jan 15;372(3):203-5. doi: 10.1056/NEJMp1409696.