Management Department.
Department of Organizational Behavior, London Business School.
J Appl Psychol. 2015 Jul;100(4):1012-24. doi: 10.1037/apl0000007. Epub 2015 Jan 19.
This paper examines the phenomenon of trust spirals in small groups. Drawing on literature on the spiral reinforcement of trust, we theorize that diversity in propensity to trust has affective and cognitive consequences related to trust (i.e., feelings of frustration and perceptions of low similarity), reducing the level of experienced intragroup trust early in a group's development. Reduced experienced trust then fuels relationship conflict and lowers trust even further over time, ultimately having a negative effect on group performance. These ideas are tested using a sample of MBA student groups surveyed at 3 time periods over 4 months. Results confirm our hypothesis that diversity in propensity to trust is sufficient to trigger a downward trust spiral and poor performance in small groups.
本文考察了小团体中信任螺旋的现象。借鉴有关信任螺旋强化的文献，我们推断，信任倾向的多样性会对信任产生情感和认知后果（即挫败感和低相似度的感知），从而在小组发展的早期降低体验到的群体内信任水平。较低的体验信任会加剧关系冲突，并随着时间的推移进一步降低信任，最终对团队绩效产生负面影响。我们使用在 4 个月的 3 个时间点对 MBA 学生小组进行调查的样本对这些想法进行了测试。结果证实了我们的假设，即信任倾向的多样性足以引发小团体中的信任下降螺旋和绩效不佳。
