Nilsen Stein, Malterud Kirsti, Werner Erik L, Maeland Silje, Magnussen Liv Heide
Research Unit for General Practice, Uni Research Health , Bergen , Norway.
Scand J Prim Health Care. 2015 Mar;33(1):40-6. doi: 10.3109/02813432.2015.1001943. Epub 2015 Jan 20.
OBJECTIVES: To explore general practitioners' (GPs') specific negotiation strategies regarding sick-leave issues with patients suffering from subjective health complaints. DESIGN: Focus-group study. SETTING: Nine focus-group interviews in three cities in different regions of Norway. PARTICIPANTS: 48 GPs (31 men, 17 women; age 32-65), participating in a course dealing with diagnostic practice and assessment of sickness certificates related to patients with subjective health complaints. RESULTS: The GPs identified some specific strategies that they claimed to apply when dealing with the question of sick leave for patients with subjective health complaints. The first step would be to build an alliance with the patient by complying with the wish for sick leave, and at the same time searching for information to acquire the patient's perspective. This position would become the basis for the main goal: motivating the patient for a rapid return to work by pointing out the positive effects of staying at work, making legal and moral arguments, and warning against long-term sick leave. Additional solutions might also be applied, such as involving other stakeholders in this process to provide alternatives to sick leave. CONCLUSIONS AND IMPLICATIONS: GPs seem to have a conscious approach to negotiations of sickness certification, as they report applying specific strategies to limit the duration of sick leave due to subjective health complaints. This give-and-take way of handling sick-leave negotiations has been suggested by others to enhance return to work, and should be further encouraged. However, specific effectiveness of this strategy is yet to be proven, and further investigation into the actual dealings between doctor and patients in these complex encounters is needed.
目的:探讨全科医生(GP)针对患有主观健康问题的患者在病假问题上的具体谈判策略。 设计:焦点小组研究。 地点:在挪威不同地区的三个城市进行了九次焦点小组访谈。 参与者:48名全科医生(31名男性,17名女性;年龄32 - 65岁),他们参加了一门关于诊断实践以及与患有主观健康问题的患者相关病假证明评估的课程。 结果:全科医生确定了一些他们声称在处理患有主观健康问题患者的病假问题时会采用的具体策略。第一步是通过满足患者的病假意愿与患者建立联盟,同时寻找信息以了解患者的观点。这一立场将成为主要目标的基础:通过指出上班的积极影响、进行法律和道德论证以及警告长期病假的后果,激励患者尽快重返工作岗位。还可能采用其他解决方案,例如让其他利益相关者参与这一过程,以提供病假之外的其他选择。 结论与启示:全科医生在病假证明谈判方面似乎有一种有意识的方法,因为他们报告称采用了特定策略来限制因主观健康问题导致的病假时长。其他人曾建议这种处理病假谈判的相互让步方式有助于促进重返工作岗位,应进一步予以鼓励。然而,这一策略的具体有效性尚未得到证实,需要对医生与患者在这些复杂互动中的实际处理情况进行进一步调查。
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