Ellison Deborah
School of Nursing, Austin Peay State University, PO Box 4658, Clarksville, TN 37044, USA.
Nurs Clin North Am. 2015 Mar;50(1):45-57. doi: 10.1016/j.cnur.2014.10.004. Epub 2014 Dec 13.
The front-line nurse is responsible for providing direct patient care, patient satisfaction, care coordination, policy, safety, and communication during a 12-hour shift. Every nurse has the opportunity to make a positive impact on patient outcomes through day-to-day advocacy for patients, nurses, and the nursing profession. Communication is a means of advocacy that provides the avenue to which a positive impact can be made. There are multiple barriers to effective communication in the day-to-day communication of the front-line nurse. Interprofessional communication and shared governance models offer ways to improve communication within nursing and within a systems approach.
一线护士负责在12小时轮班期间提供直接的患者护理、确保患者满意度、进行护理协调、执行政策、保障安全以及开展沟通工作。每位护士都有机会通过日常为患者、护士及护理专业进行支持倡导，对患者的治疗结果产生积极影响。沟通是一种支持倡导方式，为产生积极影响提供了途径。在一线护士的日常沟通中，有效沟通存在多重障碍。跨专业沟通和共同治理模式为改善护理内部及采用系统方法进行沟通提供了途径。
