Cho In-Jung, Kim Hyunjoo, Lim Sinye, Oh Sung-Soo, Park Sungjin, Kang Hee-Tae
Department of Occupational and Environmental Medicine, Wonju Severance Christian's Hospital, Yonsei University, Wonju, South Korea.
Department of Occupational and Environmental Medicine, Ewha Womans University Mokdong Hospital, Seoul, South Korea.
Ann Occup Environ Med. 2014 Nov 7;26:45. doi: 10.1186/s40557-014-0045-9. eCollection 2014.
This study was conducted to investigate the association between emotional labor and dysmenorrhea among women working in sales and call centers in Seoul, South Korea.
Working women in sales jobs and call centers in Seoul were interviewed face-to-face by well-trained interviewers. In total, 975 participants were analyzed in the final model. Emotional labor was measured using a constructed questionnaire with two components: an emotive effort component with three questions and an emotive dissonance component with five questions. To examine the association between emotional labor and dysmenorrhea, chi-squared tests and logistic regression were applied.
The prevalence of dysmenorrhea among sales workers and call center workers were 43.0% and 61.1%, respectively. The adjusted odds ratios (OR) of emotive effort and emotive dissonance for dysmenorrhea in call center workers were 1.88 (95% confidence interval [CI], 1.07-3.28) and 1.72 (95% CI, 1.13-2.63), respectively. The adjusted OR of emotive effort and emotive dissonance for dysmenorrhea in sales workers were 1.71 (95% CI, 0.92-3.16) and 1.15 (95% CI, 0.67-1.98), respectively.
Emotional labor was found to be associated with dysmenorrhea in call center workers. Further studies to investigate other factors, such as management strategies and the relationship between emotional labor and dysmenorrhea, are needed to support interventions to prevent dysmenorrhea that will further promote the quality of health and life of working women.
本研究旨在调查韩国首尔从事销售和客服中心工作的女性中，情绪劳动与痛经之间的关联。
训练有素的访谈员对首尔从事销售工作和客服中心工作的职业女性进行面对面访谈。最终模型共分析了975名参与者。情绪劳动通过一份自编问卷进行测量，该问卷包含两个部分：一个由三个问题组成的情感努力部分和一个由五个问题组成的情感失调部分。为检验情绪劳动与痛经之间的关联，应用了卡方检验和逻辑回归分析。
销售人员和客服中心工作人员的痛经患病率分别为43.0%和61.1%。客服中心工作人员中，情感努力和情感失调导致痛经的调整比值比（OR）分别为1.88（95%置信区间[CI]，1.07 - 3.28）和1.72（95%CI，1.13 - 2.63）。销售人员中，情感努力和情感失调导致痛经的调整OR分别为1.71（95%CI，0.92 - 3.16）和1.15（95%CI，0.67 - 1.98）。
研究发现情绪劳动与客服中心工作人员的痛经有关。需要进一步研究其他因素，如管理策略以及情绪劳动与痛经之间的关系，以支持预防痛经并进一步提高职业女性健康和生活质量的干预措施。
