Buchanan Jullet, Dawkins Pauline, Lindo Jascinth L M
The UWI School of Nursing, The University of the West Indies, Kingston 7, Jamaica.
The UWI School of Nursing, The University of the West Indies, Kingston 7, Jamaica.
Int Emerg Nurs. 2015 Jul;23(3):218-24. doi: 10.1016/j.ienj.2015.01.001. Epub 2015 Jan 8.
Nurses form the largest group of the workforce in hospitals and as such the quality of nursing care is a critical indicator of patient satisfaction.
To determine the level of patient satisfaction with nursing care in the emergency department of an urban teaching hospital in Jamaica.
This descriptive cross-sectional study used a convenience sampling technique to recruit 142 adult patients who accessed nursing care in the emergency and intermediate areas of the emergency department. Data were collected using a 22- item questionnaire adapted from the Patient Satisfaction with Nursing Care Quality Questionnaire and managed using SPSS® version 19.0 for Windows®.
The response rate was 77.6%; most respondents (62%) were female, and educated at the secondary level (42.3%). The mean satisfaction score was 32.60 (± 7.11) out of a possible 42. Most (59.9%) patients reported that they were very satisfied with nursing care in the emergency department. Satisfaction with nursing care was associated with clients' education. Perceived health status and empathy of nursing care offered were associated with patient's satisfaction with care (p = 0.05).
Patients were highly satisfied with nursing care in the emergency department studied. Client's education, perceived health status and empathy of care were predictors of satisfaction.
护士是医院中最大的劳动力群体，因此护理质量是患者满意度的关键指标。
确定牙买加一家城市教学医院急诊科患者对护理服务的满意度水平。
这项描述性横断面研究采用便利抽样技术，招募了142名在急诊科急诊区和中间区接受护理服务的成年患者。数据收集使用了一份改编自《护理服务质量患者满意度问卷》的22项问卷，并使用适用于Windows®的SPSS® 19.0进行管理。
回复率为77.6%；大多数受访者（62%）为女性，接受过中等教育（42.3%）。在满分42分的情况下，平均满意度得分为32.60（±7.11）。大多数（59.9%）患者表示对急诊科的护理服务非常满意。对护理服务的满意度与患者的教育程度有关。感知到的健康状况和所提供护理服务的同理心与患者对护理的满意度相关（p = 0.05）。
在所研究的急诊科中，患者对护理服务高度满意。患者的教育程度、感知到的健康状况和护理服务的同理心是满意度的预测因素。
