0至10分的患者满意度调查：改善医疗保健，还是误入歧途？
Patient-satisfaction surveys on a scale of 0 to 10: improving health care, or leading it astray?
作者信息
Junewicz Alexandra, Youngner Stuart J
出版信息
Hastings Cent Rep. 2015 May-Jun;45(3):43-51. doi: 10.1002/hast.453. Epub 2015 Mar 6.
DOI:10.1002/hast.453
PMID:25753653
Abstract
Patient-satisfaction surveys can call attention to the importance of treating patients with dignity and respect, but good ratings depend more on manipulable patient perceptions than on good medicine. In fact, the pressure to get good ratings can lead to bad medicine.
摘要
患者满意度调查能够让人们注意到以尊严和尊重对待患者的重要性，但高评分更多地取决于可操控的患者认知，而非优质医疗。事实上，获得高评分的压力可能导致医疗行为不当。
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