Ylä-Mella Jenni, Keiski Riitta L, Pongrácz Eva
Centre of Northern Environmental Technology (NorTech Oulu), Thule Institute, University of Oulu, P.O. Box 7300, FIN-90014 Oulu, Finland.
Environmental and Chemical Engineering, Faculty of Technology, University of Oulu, P.O. Box 4300, FIN-90014 Oulu, Finland.
Waste Manag. 2015 Nov;45:374-84. doi: 10.1016/j.wasman.2015.02.031. Epub 2015 Mar 18.
This paper examines consumers' awareness and perceptions towards mobile phone recycling and re-use. The results are based on a survey conducted in the city of Oulu, Finland, and analysed in the theoretical framework based on the theories of planned behaviour (TPB) and value-belief-norm (VBN). The findings indicate that consumers' awareness of the importance and existence of waste recovery system is high; however, awareness has not translated to recycling behaviour. The survey reveals that 55% of respondents have two or more unused mobile phones at homes. The more phones stored at homes, the more often reasons 'I don't know where to return' and/or 'have not got to do it yet' were mentioned. This indicates that proximity and the convenience of current waste management system are inadequate in promoting the return of small waste electrical and electronic equipment (WEEE). To facilitate re-use, and the highest level of recovery, consumers will need to be committed to return end-of-use electronics to WEEE collection centres without delays. Further, the supply and demand of refurbished mobile phones do not meet at this moment in Finland due to consumer's storing habits versus expectations of recent features under guarantee and unrealistic low prizes. The study also points out that, in order to change current storing habits of consumers, there is an explicit need for more information and awareness on mobile phone collection in Finland, especially on regarding retailers' take-back.
本文考察了消费者对手机回收再利用的认知和看法。研究结果基于在芬兰奥卢市进行的一项调查，并在基于计划行为理论（TPB）和价值 - 信念 - 规范理论（VBN）的理论框架内进行分析。研究结果表明，消费者对废物回收系统的重要性和存在的认知度较高；然而，这种认知尚未转化为回收行为。调查显示，55%的受访者家中有两部或更多未使用的手机。家中存放的手机越多，“我不知道去哪里归还”和/或“还没来得及去做”这两个理由被提及的频率就越高。这表明当前废物管理系统的便利性和可达性不足以促进小型废弃电子电气设备（WEEE）的回收。为了促进再利用和实现最高水平的回收，消费者需要承诺及时将废旧电子产品归还到WEEE收集中心。此外，由于消费者的存储习惯与对近期有保障功能的期望以及不切实际的低价之间存在差异，芬兰目前翻新手机的供需不匹配。该研究还指出，为了改变消费者当前的存储习惯，芬兰明确需要更多关于手机回收的信息和宣传，特别是关于零售商回收方面的信息。
