Jones Dawndra, McLaughlin Maribeth, Gebbens Christopher, Terhorst Lauren
Author Affiliations: Chief Nursing Officer and Vice President Patient Care Services (Dr Jones), UPMC McKeesport Hospital, Chief Nursing Officer and Vice President Patient Care Services (Ms McLaughlin), Magee-Womens Hospital of UPMC; Senior Financial Analyst (Mr Gebbens), UPMC McKeesport/UPMC East; Assistant Professor (Dr Terhorst), School of Health and Rehabilitation Sciences, University of Pittsburgh, Pennsylvania.
J Nurs Adm. 2015 May;45(5):243-9. doi: 10.1097/NNA.0000000000000193.
The scope and span of control of the nurse manager directly impact turnover, succession planning, and satisfaction. Measuring and benchmarking scope and span of control remain a challenge. An interprofessional team across an integrated health delivery system developed and implemented such a tool, which was used to determine the amount of operational and clerical support for managers. Since implementation, there has been a decrease in turnover and time to fill nurse manager positions.
护士长的控制范围和跨度直接影响人员流动、继任计划和满意度。衡量和对标控制范围和跨度仍然是一项挑战。一个跨综合医疗服务体系的跨专业团队开发并实施了这样一种工具，该工具用于确定为管理人员提供的运营和文书支持量。自实施以来，人员流动率和填补护士长职位的时间有所下降。
