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信任、感知风险、感知易用性和感知有用性作为与移动健康技术使用相关的因素。

Trust, Perceived Risk, Perceived Ease of Use and Perceived Usefulness as Factors Related to mHealth Technology Use.

作者信息

Schnall Rebecca, Higgins Tracy, Brown William, Carballo-Dieguez Alex, Bakken Suzanne

机构信息

Columbia University School of Nursing, New York, NY, USA.

Columbia University Department of Biomedical Informatics, New York, NY, USA.

出版信息

Stud Health Technol Inform. 2015;216:467-71.

Abstract

Mobile technology use is nearly ubiquitous which affords the opportunity for using these technologies for modifying health related behaviors. At the same time, use of mobile health (mHealth) technology raises privacy and security concerns of consumers. The goal of this analysis was to understand the perceived ease of use, usefulness, risk and trust that contribute to behavioral intention to use a mobile application for meeting the healthcare needs of persons living with HIV (PLWH). To understand these issues, we conducted focus group sessions with 50 persons living with HIV and 30 HIV healthcare providers. We used the e-commerce acceptance model to analyze our focus group data. Findings from the study demonstrated the need for mHealth to be perceived as useful, easy to use, with little perceived risk accompanied by a measure of trust in the creators of the technology. Findings from this work can inform future work on patients and providers' perceptions of risk, trust, ease of use and usefulness of mHealth technology.

摘要

移动技术的使用几乎无处不在,这为利用这些技术改变与健康相关的行为提供了机会。与此同时,移动健康(mHealth)技术的使用引发了消费者对隐私和安全的担忧。本分析的目的是了解有助于使用移动应用程序以满足艾滋病毒感染者(PLWH)医疗保健需求的行为意图的感知易用性、有用性、风险和信任。为了理解这些问题,我们与50名艾滋病毒感染者和30名艾滋病毒医疗服务提供者进行了焦点小组会议。我们使用电子商务接受模型来分析焦点小组数据。研究结果表明,移动健康需要被视为有用、易于使用、感知风险小,并伴随着对技术创造者的一定程度的信任。这项工作的结果可以为未来关于患者和提供者对移动健康技术的风险、信任、易用性和有用性的看法的研究提供参考。

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