伊朗伊斯法罕医疗中心托儿所失误调查
Survey of Nursery Errors in Healthcare Centers, Isfahan, Iran.
作者信息
Ayoubian Ali, Habibi Mansooreh, Yazdian Pouria, Bagherian-Mahmoodabadi Hossein, Arasteh Peyman, Eghbali Tannaz, Emami Meybodi Tohid
机构信息
.
出版信息
Glob J Health Sci. 2015 Jun 25;8(3):43-8. doi: 10.5539/gjhs.v8n3p43.
BACKGROUND & AIM: Nurse's mistakes usually have a strong effect on the patients trust and satisfaction in the health services systems, and it can also lead to stress and moral contradicts among nurses. This study has aimed to survey the rate of nurses' mistakes, according to documents in the Isfahan Province during 2007-2012.
METHODS
The study was a descriptive cross-sectional study. The sample population consisted of all complaints concerning nursing services provided in hospitals, private clinics and other health service centers between 2007 and 2012, submitted to the Forensic Medicine Commission Office, in Isfahan. The data were collected by a cheklist and analyzed using SPSS version 16.0 software.
RESULTS
Out of 708 complaints, 70 (9.8%) cases were related to nurses. Twenty-four cases led to awards. The age range of nurses was 35-40 (25.7%). Out of 70 nurses with a record, 75% (53 people) were female and the rest were male. Sixty four nurses (91.4%) were working in hospitals. Negligence was the first basis of the court rulings (16 cases out of 24). Nurses' recklessness in providing services was due to their convictions among 66.7% of the cases.
CONCLUSION
Although efforts to reduce and control nurses' faults and mistakes depends on using a system for studying and removing the factors which lead to faults, human error is inevitable in every occupation and a 100% accurate operation is unreachable.
背景与目的
护士的失误通常会对患者对医疗服务系统的信任和满意度产生重大影响，还可能导致护士产生压力和道德矛盾。本研究旨在根据伊斯法罕省2007 - 2012年的文件调查护士失误率。
方法
本研究为描述性横断面研究。样本总体包括2007年至2012年间提交至伊斯法罕法医委员会办公室的所有关于医院、私人诊所及其他医疗服务中心提供的护理服务的投诉。数据通过检查表收集，并使用SPSS 16.0软件进行分析。
结果
在708起投诉中，70起（9.8%）与护士有关。24起案件导致了赔偿。护士的年龄范围为35 - 40岁（25.7%）。在有记录的70名护士中，75%（53人）为女性，其余为男性。64名护士（91.4%）在医院工作。疏忽是法庭裁决的首要依据（24起案件中有16起）。在66.7%的案件中，护士在提供服务时的鲁莽是由于他们的信念。
结论
虽然减少和控制护士失误的努力依赖于使用一个系统来研究和消除导致失误的因素，但人为失误在每个职业中都是不可避免的，100%准确的操作是无法实现的。
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