Pereira Aline Garcia, Vergara Lizandra Garcia Lupi, Merino Eugenio Andrés Díaz, Wagner Adriano
Fellow Master degree in Production Engineering, Program of Post-graduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEP-UFSC), Florianópolis, SC, Brazil.
PhD, Professor, Program of Post-graduation in Production Engineering - Universidade Federal de Santa Catarina (PPGEP-UFSC), Florianópolis, SC, Brazil.
Radiol Bras. 2015 Sep-Oct;48(5):298-304. doi: 10.1590/0100-3984.2014.0065.
The present study was aimed at reviewing the literature to identify solutions for problems observed in radiology services.
Basic, qualitative, exploratory literature review at Scopus and SciELO databases, utilizing the Mendeley and Illustrator CC Adobe softwares.
In the databases, 565 papers - 120 out of them, pdf free - were identified. Problems observed in the radiology sector are related to procedures scheduling, humanization, lack of training, poor knowledge and use of management techniques, and interaction with users. The design management provides the services with interesting solutions such as Benchmarking, CRM, Lean Approach, ServiceBlueprinting, continued education, among others.
Literature review is an important tool to identify problems and respective solutions. However, considering the small number of studies approaching management of radiology services, this is a great field of research for the development of deeper studies.
本研究旨在回顾文献，以找出放射科服务中所观察到问题的解决方案。
在Scopus和SciELO数据库中进行基础、定性、探索性文献回顾，使用Mendeley和Adobe Illustrator CC软件。
在数据库中识别出565篇论文，其中120篇可免费获取PDF版本。放射科观察到的问题与检查流程安排、人性化、缺乏培训、管理技术知识和应用不足以及与用户的互动有关。设计管理为服务提供了一些有趣的解决方案，如标杆管理、客户关系管理、精益方法、服务蓝图法、继续教育等。
文献回顾是识别问题及相应解决方案的重要工具。然而，考虑到涉及放射科服务管理的研究数量较少，这是一个有待开展更深入研究的重要领域。
