Kenny Ross, Johnston Carolyn, Qureshi Imran
St Georges Hospital.
BMJ Qual Improv Rep. 2014 Jun 18;3(1). doi: 10.1136/bmjquality.u203341.w1798. eCollection 2014.
In order for the smooth running of a surgical firm, an effective ward list must be created, updated, and edited each day, often by junior medical personnel. Ward lists are used by various healthcare professionals including consultants, specialist nurses, and pharmacists. Over time ward inpatient lists can become increasingly difficult to use and lacking in vital information. Baseline measurement revealed the extent of the problem with junior house officers spending on average 95 minutes per day maintaining the ward list. After a period of research and learning, a bespoke inpatient list was created containing all of the vital information required. Criteria to fulfil included being straightforward to manipulate, easy to input new patients and aesthetically pleasing. After a trial period with modifications, an improved inpatient ward list was successfully implemented. Post-intervention data collection revealed a reduction of 42 minutes per day on average spent maintaining the list, with a 100% increase in satisfaction, and reduction in problems encountered from daily to weekly. Following this success, the general surgery weekend handover list was improved using the same prototype. This led to a saving of 8 minutes per day on average and increased doctor satisfaction. The process of creating an effective, easy to use, and useful inpatient ward list can lead to large amount of time saved each day for the staff responsible for its management. This time can then be reinvested on clinical duties, or education, to further improve the healthcare service we provide.
为了使外科科室顺利运转,每天都必须创建、更新和编辑有效的病房清单,这项工作通常由初级医务人员完成。包括顾问医生、专科护士和药剂师在内的各类医疗专业人员都会使用病房清单。随着时间的推移,病房住院患者清单可能会变得越来越难以使用,且缺乏重要信息。基线测量显示了问题的严重程度,住院医生平均每天花费95分钟来维护病房清单。经过一段时间的研究和摸索,创建了一份定制的住院患者清单,其中包含了所有所需的重要信息。满足的标准包括易于操作、便于录入新患者信息且外观美观。经过一段时间的试用和修改,一份改进后的住院病房清单得以成功实施。干预后的数据收集显示,维护清单的平均时间每天减少了42分钟,满意度提高了100%,每天遇到的问题减少到每周遇到的问题。在此成功之后,普通外科周末交接班清单也采用相同的模式进行了改进。这平均每天节省了8分钟,并提高了医生的满意度。创建一份有效、易用且实用的住院病房清单的过程,每天可为负责管理该清单的工作人员节省大量时间。这些时间随后可重新投入到临床工作或教育中,以进一步改善我们提供的医疗服务。